The modern consumer wants more personalized, one-on-one connection in almost every area, whether retail, banking, e-commerce, or any other consumer-focused industry. Impactful conversations can translate into improved customer engagement, better customer relations and greater conversions. And a conversational approach to business aims to tackle just that. This rise in conversational approach brings an opportunity to embrace messaging to stay close to consumers throughout the customer journey.
WhatsApp, in partnership with Times Network, brings 'Let's Talk Growth' to discuss how businesses can utilize messaging to complement their existing strategy to drive engagement and customer satisfaction.
A one-on-one conversation platform, but without picking up the phone or scrolling through an inbox.
WhatsApp creates two-way, customer-centric conversations, but without the hold music.
Messaging allows for both immediate, interactive responses and for responding when it’s convenient.
of online adults prefer one-on-one communication with businesses
Grow Your Business
of online adults opt for messaging to communicate with businesses
Increase Your
Sales
in-app messages open rate, helping businesses provide value to the customers
Improve Customer
Relations
Creating a memorable customer experience by responding to customer-initiated messages
Delivering compelling conversational flows from placing orders to customer support
Reaching out to customers with business-initiated messages across the buyer journey
Building a friction-free end-to-end buyer journey with the help of dynamic product lists
IDFC First has aced the vernac support with their chatbot on WhatsApp
Making it easy for commuters to purchase tickets and recharge metro travel passes
Leveraging the API to make promotions feel more personal with rich media and more
Driving sales with two-way conversations that engage across the customer journey
Creating a complete shopping experience and answers to FAQs
Reach out to the administration and get all your queries addressed at your fingertip
Car buying made easy, share real-time location to book an appointment for a home inspection
Book an LPG gas cylinder with just a message and support in 11 languages
Engaging across the customer journey by allowing product discovery and post-purchase support
Helping customers locate the nearest dealer and connecting with the customer service
Downloading documents like PAN card, driving license etc made easy from Digilocker
Launching the "Breast health helpline" for any questions related to breast healthc
Making it easy to submit grievances and check the status of previous applications
Nissan Kaito, WhatsApp Chatbot, is here to help you from new car purchase to after salesservice.
From seamless customer acquisition to renewing new policy - NivaBupa WhatsApp chatbot has it all
With redRail's chatbot on WhatsApp you can now track the status on a train with just few clicks
India’s first Period Tracker on WhatsApp to help track periods with reminders notifications
Booking a cab just got easy with a WhatsApp message in Delhi NCR.
Helping train passengers pre-book meals, have real-time order tracking and place orders
The study developed by Forrester Research evaluates the business impact and ROIs mid-to-large retail and e-commerce businesses are realising using Meta Business Messaging API for customer care.
Highlighting Meta's efforts to connect consumers and businesses
Highlighting what WhatsApp for Business is truly all about
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